Returns & Exchanges Policy
Sweet Peaches Bedding strives to provide our customers with the highest quality bedding and décor along with an unparalleled shopping experience. However, if you are for any reason unsatisfied with your bedding or room décor, please follow our RETURNS AND EXCHANGES POLICY below. We take this policy very seriously to protect our customers. Please read before you place your order.
Items may be returned or exchanged by following these steps:
- You have 14 days from the time you receive your package to:
- Request a refund
- Notify us of missing or damaged items
- Request an exchange
- Obtain the RMA# using our Refund Request form
- You MUST obtain Return Authorization in order to be considered for a refund. RMA numbers are good for 14 days, after which they expire. If we receive your package after the 14-day RMA expiration, we will process your refund minus a 10% processing fee.
- Approved refunds will be processed minus our original shipping charges. For example, if your order qualifies for free shipping and you were not billed for shipping on your original invoice. Then if you returned the order, you would be credited the total, less the postage Sweet Peaches Bedding paid to get the item(s) to you.
- You as the customer pays for return shipping costs.
- Returns will only be accepted if they are in original condition and in original packaging. There are NO returns on custom bedding. There are NO returns on personalized items or cut yardage.
If your return meets any the following criteria it may be refused by our warehouse and shipped back to you at your expense. If the discrepancy is not discovered until after we have inspected the items you may either be charged a 20% packaging fee or it may be returned to you with no refund being issued. No refund will be processed if:
- Delivered to Sweet Peaches Bedding after the 14-day window
- Missing RMA number
- Missing its original packaging
Custom bedding, wall letters, wall decals and any item customized for you, the customer, are not returnable. These items may be exchanged only if there is a defect in workmanship.
PLEASE NOTE: Occasionally we drop ship orders directly from our supplier or workroom. The return address on your shipment MAY NOT say Sweet Peaches Bedding. Please check all shipments you receive to make sure that they are not what you ordered prior to refusing.